Reference

Privacy Policy for ck4 Account Holders

We collect and handle data to run your account, process bKash, Nagad and Rocket deposits, verify withdrawals and keep your login secure. This policy explains what we collect, how we use it and how you can request changes or deletion.

Account securityPayment processingYour controlContact us anytimeRegion-dependent access
ck4 Privacy Policy for ck4 Account Holders
DATA PRACTICES

Our Approach to Privacy and Security

We built account handling around clear data rules. Every piece of information we collect serves account operation, payment processing or security. You can ask what we hold, request corrections and control how long your data stays with us. Below are the four pillars of our privacy practice.

Data collection We collect your mobile number, email, wallet identifiers for bKash, Nagad or Rocket, device type and IP address. This lets us verify your identity, process deposits and prevent fraud. We do not gather extra personal details beyond what account operation requires.
Cookie use Cookies keep you logged in across sessions and remember your device so you do not re-enter credentials every visit. We also use session cookies to secure your account against hijacking. You can delete cookies in your browser settings; you will simply need to log in again.
Data retention Account records stay active while you use the platform. After you close your account, we retain transaction logs for a compliance period, then delete personal identifiers. You can request full deletion by contacting support with your account details.
Your rights You can request a copy of your data, correct outdated details, or ask us to delete your account and its records. Reach live chat or submit a ticket through account help, and we will guide you through the process and confirm when it is complete.
POLICY QUESTIONS

Reach Us About Privacy Matters

If you have questions about what data we hold, want to update your details or request deletion, our support channels are open. Live chat gives you a quick answer on data-access questions. The account-help section in your profile lets you submit a ticket for more detailed requests. Email works for formal enquiries if you need a written response.

Team online

Live chat

Fastest route for privacy questions. Available in your account dashboard—tap the chat icon, ask about data handling, cookies or access requests, and we will walk you through next steps.

Account help

Submit a ticket from your profile if you want to request a copy of your data, correct details or close your account and delete records. We reply within a few business days with instructions.

Email support

Send formal privacy enquiries by email if you need a written reply. Include your registered mobile number or account username so we can locate your record and respond securely.

Common Privacy Questions

We collect your mobile number, email, bKash, Nagad or Rocket wallet identifiers, device type and IP address to run your account, process deposits and verify withdrawals. We do not ask for extra details beyond what account operation requires.

Open live chat or submit a ticket via account help in your profile. Include your registered mobile number or username. We will prepare a report of the data we hold and send it to your registered email within a few business days.

Yes. Log in, go to your profile settings and edit your email or mobile number. For wallet identifier changes, contact support so we can verify the new wallet and link it to your account securely before processing further deposits.

We share wallet identifiers with payment processors—bKash, Nagad, Rocket—to complete deposits and withdrawals. They handle transactions under their own privacy terms. We do not sell personal data to advertisers or unrelated third parties.

Contact support via live chat or account help and request account closure. We will close your account, stop processing new transactions and delete personal identifiers after the compliance retention period. Transaction logs are kept for regulatory purposes, then removed.

We use session cookies to keep you logged in and remember your device. Analytics cookies help us see which pages load slowly so we can fix them. You can delete cookies in your browser; you will just need to log in again next visit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.